Order Information

Freshness Guarantee

All Pretzel Crazy pretzels are created when your order is placed and packed to guarantee the freshness of your selection.

Shipping

Shipping Rates

Shipping is calculated at checkout using your total order weight. To give you an idea, our 4" pretzels and crazy bites are about .2 lbs and our 8" pretzels are .5 lbs.

Order WeightStandard ShippingOvernight Shipping
0 to 2 lbs $7.00 $9.00
2.1 to 5 lbs $8.00 $20.00 - $22.00
5.1 to 8 lbs $11.00 $22.00 - $25.00
8.1 to 13 lbs $14.00 $25.00 - $30.00
13.1 to 16 lbs $16.00 $33.00
16.1 to 20 lbs $20.00 $36.00 - $40.00

Local Pickup

You may also pickup your order to save on shipping. Your order can be picked up at:
2403 Bellwood Drive
Pittsburgh PA 15237

Standard Shipping Locations & Times

Pretzel Crazy proudly ships USPS Priority Mail with the following delivery information:

LocationDelivery Time
East Coast 1 to 2 business days
Mid West 2 to 3 business days
West Coast 3 to 5 business days
Rush Service is available for an extra charge.
  • We currently only ship to the continental United States.
  • Incorrect address will be charged an address correction fee.

Shipping In Warm Weather

When placing an order during the summer months (May 15 - Sept 15), or to warm climates (above 75 degrees Fahrenheit) all orders must be shipped with cold packs. During these months, we charge an additional $6.00 to cover the extra packing costs. We also highly recommend shipping via overnight delivery.

Due to the delicate nature of the chocolate, if the customer chooses not to ship this way, Pretzel Crazy cannot guarantee the shipment will arrive without melting.

Special Orders

Large Quantity Orders

We are pleased to offer the following discounts for large quantity orders.

QuantityDiscount
25 - 49 $0.25
50 - 100 $0.50

We currently are not able to offer these discounts online, so please contact us to receive the discount.

Custom Orders

Pretzel Crazy pretzels can be created in almost any color combination that you desire (corporate colors, professional sports teams, school colors, baby showers, bar/bat mitzvahs, holidays etc.) Additional time as well as additional charges may be necessary. Please contact us for more information.

Gift Orders

If your order is a gift, we will add a gift card to your order. There is a space to add this information before you checkout. Please be sure to include:

  • Your name
  • The recipient's name
  • A short message
  • The recipient's telephone number in the event contact must be made to complete the delivery.

Cancellations

If you wish to cancel your order for any reason before it ships, please contact us immediately. Because our product is a perishable good, once the order has shipped, we can not cancel your order.

Refunds

We offer 100% satisfaction guaranteed. We will replace, free of charge, any damaged or unsatisfactory gifts, as long as the claims are placed within 48 hours of the gift being received.

Allergies

Some Pretzel Crazy pretzels are made with nuts/peanuts. Since all Pretzel Crazy pretzels are made in the same facility, there is a chance that any of our products may contain traces of nuts/peanuts. If you are allergic, we recommend you not consume our product. We apologize for this inconvenience.

If you have additional questions, please feel free to contact us and we will be very happy to assist you.